Subcontractors
- Double check with Alex Shpachuk and/or CTO that the subcontractor's tech skills are a good match for the project. Do a soft skills and English check yourself or ask a recruiter to step in.
- Pass along all the relevant project info (deadline, hours estimate, preferred time, frequency, and medium (Skype, Hangouts, etc) of communication, if the subcontractor will be required to travel to the customer's site; and any other commitments of Empeek or notes on the client) or put the subcontractor in touch with the responsible Project Manager.
!!!Make sure there's no "incriminating" info on their Linkedin profile (like they're working for another company, or their seniority level is different from what the client expects). Discuss what they shouldn't bring up in conversation with the client (e.g. rates). Make sure they'll be able to work from Lviv office, it the client comes for a visit.
3. Make sure there's a clear understanding regarding compensation and benefits (hourly rate, frequency of payments, sick leave/vacation covered or not, employee benefits (gym, English classes, events compensation, corporate events, etc.) applicable or not) and that the agreement is signed prior to the start date (you can ask our lawyer for help).
4. Put the subcontractor in touch with the Project Manager or HR who'll be able to answer their day-to-day questions (e.g. "how do I log time?", "how do I request vacation", etc.
Foreign partners & former customers
- If current or former customers are happy with Empeek's performance and you can tell that they have a strong network, feel free to offer them Finder's fee.
- Agree on a single "how we met" story with the partner, so that you're both telling it the same way to potential clients. (e.g. We've been working with Micheal for 3 years now, we're currently on our 4th project together, etc. Discuss what you should and shouldn't bring up in the conversation with the client.
- Make sure there's an agreement regarding hourly rate/fixed project budget, sales commission (%), a period during which the sales commission is payable (e.g. 1st year of the project, lifetime of the project) and if it applies to return customers, invoice schedule (biweekly, monthly invoices), who charges the client (Empeek or partner), and what happens if the client is late with the payment or refuses to pay the bill.
- Discuss what help the partner will need during the pre-sales stage (and ping them regularly) and how involved they want to be during the delivery (and let the PM know whether to include them in CC or on calls with the client).
- Sign an agreement (we've got a master template you can customize for each particular case, our lawyer can help you with that.) You can sign a Master Services Agreement to seal the deal with the new partner and then add as many Appendices as needed for specific projects or if the terms of the agreement change.
!Ideally we would sign an Agreement with the partner company, and they'll pay us out of their pocket and the end client will reimburse them. We won't have to wait till the end client pays the bill and in case they refuse to pay/dispute the bill, it won't be our problem.
!!Press to have the sales commission info out in the open so that you can effectively manage the end client's expectations. For example if we charge the client $30 per hour and then our partner adds $30 on top, the client will expect a top-notch customer service. $60 per hour is the rate N-ix or Epam charge to their clients.
!!!Press to secure a good rate for Empeek, so we can assemble a strong team and deliver.
!!!!Make sure that the partner understands that over time they'll need to negotiate a raise for some people or be prepared to lower their margin.
Design Agencies
- You can ask Project Managers for their feedback on former/current designers in a group chat.
- We usually source designers on Upwork. Our recruiters aren't involved in this process. You can ask Roman Konstantinov for the up-to-date talent pool.
- Make sure there's an understanding on the main project objectives and compensation.
- Make sure the agreement is signed. Put the designer in touch with the Project Manager and/or HR.